What is ISO 9001 – the most important things to know!

ISO 9001 is characterized as the worldwide standard that determines requirements for a quality management system (QMS). To successfully obtain the ISO 9001 norm, any company or organization needs to follow the requirements set forth in the ISO 9001 Standard. The standard is utilized by associations to demonstrate their capacity to reliably provide products and services that meet customer and regulatory requirements and to show continual improvement.

It was first distributed in 1987 by the ISO (International Organization for Standardization), a global office of national standardization norms of more than 100 countries.

The best way to run any successful business is valid and constant quality control. Assuming you want your operation to flourish, your potential buyer should be assured that the goods or services you offer fulfill or meet expected standards. The ISO 9001 is a fast and simple way for your potential clients to check if your company has invested the time and energy into ensuring your product or service is the best it can possibly be.

Things you need to know about ISO 9001

Normally, a whole organization will look for accreditation, however, the extent of the QMS can be customized to further develop at a particular facility or department. 

• It doesn’t make any difference what size your organization is: 1 individual or 1 million individuals.
• It doesn’t make any difference what industry you are in (administration or assembling) – it may very well be a restaurant, consultancy, producing organization, government substance, and so on.
• Please keep in mind that ISO 9001 is not a standard for products. It doesn’t characterize product quality. This is a process-based norm: you use it to control your process, then, at that point, your final result should meet the ideal results.
• Also very important to mention: it is not a personal standard. An individual can’t get confirmed to ISO 9001, rather an organization or company becomes guaranteed.
• There is only ISO 9001 certification, there is no such thing as “ ISO certification”
• Don’t forget it is not a membership group, your organization can’t simply join there. Your organization must follow the steps to carry out an ISO 9001 quality management system. Then a Certification Body reviews the performance of your organization against the most recent variant of the ISO 9001 Requirements. In case you pass this review, the CB gives an ISO 9001 Certificate showing that your organization is Registered to ISO 9001 for a long-term period.

Benefits of ISO 9001 Certification

While there are numerous benefits to being ISO 9001 certified, here are the most important benefits that an ISO certification can bring to organizations:  

• Increase employee productivity: Employees are inspired to carry out processes that are set up to guarantee that issues are immediately identified and resolved without wasting any time. Furthermore, the predictable process reviews through ISO 9001 can keep your employees focused while giving basic critical feedback when your processes stray from consistency.

• Company’s quality control processes: Carrying out ISO certificate requirements gives significant key performance metrics, for example, on-time delivery, equipment effectiveness, to precisely reflect your system’s performance.These metrics will assist you with settling on more taught choices to improve growth and productivity throughout your organization.

• Reducing waste: Implementing the ISO 9001 certificate enforces a continuous improvement methodology so that you’re generally looking for ways to reduce waste and further develop proficiency.  Using the essentials set forth in certification will help to initially distinguish spaces of waste and then implement preventative measures to avoid wasteful situations. Smoothing out your manufacturing operations starting from the earliest stage through ISO 9001 methods means every moving part is as effective as possible rather than disposed of or unused.

• Improved customer experience: The ISO 9001 process gives an upgraded client support insight by recognizing key needs for clients. Products with upgraded quality convert into reduced customer complaints and more satisfied buyers. The most successful organizations of today know that delivering a better product experience is the thing that will make clients want more. Delivering a product in a manner that decreases waste and reduces expenses implies that you can carry more worth to your client, which further supports their loyalty to your business.

•  Increase confidence in your business: The ISO 9001 certification shows to the clients and partners that your business has the ability to deliver high-quality products that meet all industry guidelines and are delivered on time. This is essential for your business,as your products should reflect the measures taken to create consistency and trust in a worldwide market. An ISO 9001 also guarantees that your business has each of the important tools, assets, and equipment for effectively creating your product or service.

 ROI of ISO 9001

The ROI for ISO 9001 can be seen in a wide range of spaces of your organization, from an increase in clients to a decrease in waste :

• QMS (Quality management system) can help a lot with the reduction of manual processes, which implies there’s less of a chance for human error. Eventually, this means more employee productivity.
• Leadership teams will have an approach to real-time reporting, which implies they can improve, they can make more informed choices. 
• Consistent quality control means fewer product defects and service complaints. Furthermore, this means you’ll see less complaints, returns, and escapes.
• Being more consistent with ISO 9001 (or any of the other QMS) implies more happy customers, business opportunities, and more sales.

To summarise, putting your resources in a good quality system can increase income in so many ways, such as attracting more clients, empowering repeat business, and giving your company the upper hand. Meanwhile it can also help with lowering your costs (by bringing down production costs and streamlining processes), reducing inventory (helps with lowering working capital). Numbers will show that you’ll beat the competition by putting resources into quality.

Please don’t hesitate to reach out to us and book your training or a consultation! Let’s work together on the continual improvement of your business or service and your clients will surely notice the difference.